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When you engage our services, you will have our entire firm working for you. All of our staff will be pleased to attend to your needs. Our partners will be eager to introduce you to the lawyer who can best help you achieve your objectives or give you the best advice. You will also be introduced to the support staff you can rely on for any additional assistance you require. Files & Documents Storage Although there is no legal obligation to store your files and/or documents after the completion of a matter, our firm has the practice of doing so for a period of time. Except for documents held in safe custody, other stored files and/ or documents may be destroyed after seven years. Although we will take reasonable steps to ensure that files are kept in proper storage, we will not be liable for the loss of any such files. Clients' Feedback To us, quality service equates total client satisfaction. If you have any queries or are not completely satisfied with our bills, please feel free to contact us. We value such feedback as they help us improve ourselves and our services in future. The contact numbers and e-mail address of the Partner in charge of your matter will be made available to you upon the commencement of your matter. Our client-care staff or even our Managing Partner will be most willing to attend to your enquiries. |